Returns & Exchanges

At Individual Cakes, we want you to be delighted with your purchase; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all eligible items. Please note that due to health and safety standards, certain perishable or personalized items may be subject to specific return conditions.

Return Process

• 1.
  Initiate a Request

  Log into your account portal or contact our support team with your order number to start the return process.

• 2.
  Package Your Item

  Carefully place the unused item in its original packaging, ensuring all tags and protective seals remain intact.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.